Measuring and Monitoring Service Quality in Greek Hospitality Organizations
This paper addresses the modernization process through which the Greek service sector is currently being restructured. This process is achieived through addressing the SERVPERF model of customer service measurement. Chapters 4 and 5 of this thesis are NOT COMPLETED per client request but provide the groundwork for future study efforts.
Pages: 90
Bibliography: 35 source(s) listed
Filename: 16109 Greek Hospitality Industry.doc
Price: 805.50
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