Evaluating IT Service Management Standards in an Organization.
This paper examines the readiness of Computacenter, a UK-based IT company, for BS15000 against six selected service management processes namely, availability management, Contingency management, service level management, capacity management, change management and problem management.
Pages: 12
Bibliography: 7 source(s) listed
Filename: 15322 BS15000 ITIL Computacenter.doc
Price: 107.40
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